This guide was designed to help communities increase their role (engagement) in the monitoring, evaluation and study of service quality. Therefore, in this paper, we have gathered information on existing approaches and methods.
To develop this guide, a working meeting was held with the participation of community representatives, experts and donors from the EECA region at the initiative of the Eurasian Regional Consortium. As part of this meeting, issues related to the existing approaches of community engagement in the process of monitoring, evaluating and study of service quality were discussed, including:
• how can communities use these approaches?
• what challenges do they face and how can they be addressed?